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License Retrieval

Help

 

If you are experiencing a problem retrieving your license data please provide us with some particulars and we will look up your records for you. Please provide us with the same information below that you gave us at time of purchase. Otherwise the database system may not find you.

 

Response time is typically within 2 hours.  However, sometimes circumstances will not allow this. Therefore, please allow 24 hours for a response.

 

**We cannot guarantee a response will get to you if you are using a free e-mail service such as Yahoo, hotmail or Juno.  These services are notorious for deleting mail before you receive it, or just plain losing mail.  Service can only be guaranteed if you are using a standard POP3 e-mail account from a reputable Internet Service Provider.

 
Your e-mail address:  **
Your name:  *
Address 1:  *
Address 2: 
City *
State/Province *
Zip Code/Postal Code
Country *
Customer ID No. (optional)*

Version of Flight Simulator*
Product you need license data for: *

* = Required fields.

 

*Your customer ID is the identification number that our server issues at time of purchase, if you have used this secure online ordering system before (not the previous Flight 1 e-commerce system). If you have it available, it makes it easier for us to access your records.

It is ESSENTIAL that requests contain all the information needed to identify your purchase/account. Incomplete or inaccurately completed requests cannot be processed.